At Corston Couture, we want you to feel confident and beautiful in your chosen bridal gown. Please review our returns policy below:
Size Exchange: We understand that finding the perfect fit is essential. But as each dress is custom made for each bride, we cannot exchange the dresses for a sizing error, or weight gain. Before placing your order, we highly recommend double-checking your measurements with a qualified dress maker, to ensure accurate sizing. Our customer support team will guide you through the measurement process to help you make an informed decision. Once the dress arrives, it will definitely need alterations of at least the length and sometimes tweaks in the body too, so we recommend you order a larger dress size if in doubt about your size.
Quality Concerns: Your satisfaction is our priority, and we take great care in crafting our dresses. If you receive a dress with any quality concerns or defects, please contact our customer support team within 7 days of receiving the dress. We will assess the situation and provide a suitable solution, which may include a return, repair, or replacement.
Return Eligibility: For all returns, including size exchanges and quality concerns, the dress must be unworn, unaltered, and returned in its original condition with all tags and packaging intact. We reserve the right to refuse returns that do not meet these conditions.
Return Shipping: As our dresses are valuable and delicate, we require returns to be shipped via an insured and trackable courier service. The customer is responsible for arranging and covering the cost of the return shipping. We recommend obtaining proof of postage and insuring the package to protect against loss or damage during transit.
Refunds: Please note that refunds are not offered for change-of-mind or non-quality related returns. If your return meets the eligibility criteria, a store credit or size exchange will be provided.
We highly recommend contacting our customer support team at email@example.com before initiating a return. They will guide you through the process and provide you with any necessary instructions or documentation.
Please remember that accurate measurements and sizing are the responsibility of the bride. Additionally, any weight gain or changes in measurements after the order placement are the responsibility of the customer.
Note: This returns policy is subject to change without prior notice. Please refer to the most recent version on our website or contact our customer support for any updates or clarifications.
Shipping Within Australia & NZ
We charge a $50 flat delivery fee for orders within Australia.
We will ship your order within Australia via courier. Any estimated delivery date is an estimation only and may not take into consideration weekends, public holidays and unforeseen transit delays. Delivery to regional areas may take additional time.
We currently offer shipping to the US, UK, Canada, New Zealand. If you wish to order from a country outside this list, please contact us.
International shipping is charged at a flat rate of $100 as displayed in check-out. Shipping outside of these locations will be calculated manually.
Orders shipped internationally should arrive within 5 – 15 business days after the pre-determined shipping date. If your order has not arrived within 14 business days, please email firstname.lastname@example.org.
Please note that orders take up to 4 months to create and ship out, tracking numbers will be sent as soon as the dress is shipped.